LOCATIONS

PRISM Family Medicine

PRISM Family Medicine

Our Family Practitioners have intensive training in preventing, diagnosing and treating medical disorders in both children and adults, and are board certified in Family Medicine. They focus on the physical, emotional and social health of patients throughout their entire life.

Appointments

Please call our office to schedule an appointment. If you are unable to keep your appointment, please try to give us at least 24 hours notice. We do charge a fee for all missed appointments that are not canceled ahead of time. If you miss an appointment for a complete physical exam, the fee is $50; any other missed appointment has a fee of $25.

Prescription Refills

  • When calling for a prescription refill, please allow 48 hours for the request to be completed.  Refill requests are sent to your provider for approval.  If you are overdue for a visit to the office, your provider may require you to schedule an appointment before filling the prescription.
  • Most prescriptions can be sent directly to your pharmacy.  However, prescriptions for certain medications must be hand carried to the pharmacy, which will require you to come to the office to pick it up.
  • Antibiotics generally will not be given over the phone.  People with symptoms of sinus or respiratory infections should be examined.  Please call to schedule an appointment, or visit an urgent care center if our offices are closed.
  • After Hours – A provider is on call after regular business hours for urgent matters.  Please call your providers office and follow the instructions to leave a message for the provider on call.  If you need to be seen when our office is closed, please visit the DocNow Urgent Care Center on the first floor of the Wellpointe Building.

Phone Calls

When you call during office hours, you will have options for various departments within the office. Listen to the prompts for the department that best meets your needs.

Referrals

Once you have left all of the appropriate information on the referral line, the referral specialist will process it. Please allow adequate time for the referral specialist to communicate with your insurance company. Most often the insurance company does not respond quickly. Emergent referrals are processed accordingly.

Test Results/Questions

When you leave the appropriate information on our test results line, the message will be attended to and the physician will be asked to interpret the results. Please allow time for our office to obtain the results and check with the physician.

Urgent Care vs. Emergency Room

If you have a life-threatening emergency, please go directly to the nearest hospital. To keep your health care costs down, for non-emergent illnesses, please use an Urgent Care facility nearest to you.

Location & Hours

Rochester Hills
1701 South Blvd E.
Suites 240 and 370
Rochester Hills, MI 48307
Phone 248-997-7000
Fax 248-997-7007
Get Directions

Monday 7:00 am – 6:00 pm
Tuesday 7:00 am – 6:00 pm
Wednesday 7:00 am – 5:00 pm
Thursday 7:00 am – 5:00 pm
Friday 7:00 am – 4:00 pm
Saturday (September through May) – 8:00 am – 12:00 pm

Bloomfield Hills
50 West Big Beaver Rd
Suite 190
Bloomfield Hills, MI 48304
Phone 248-997-7000
Fax 248-997-7007
Get Directions

Monday 9:00 am – 6:00 pm
Tuesday 7:00 am – 4:00 pm
Wednesday 8:00 am – 2:00 pm
Thursday 8:00 am – 5:00 pm
Friday 7:00 am – 3:00 pm