• When calling for a prescription refill, please allow 48 hours for the request to be completed.  Refill requests are sent to your provider for approval.  If you are overdue for a visit to the office, your provider may require you to schedule an appointment before filling the prescription.
• Most prescriptions can be sent directly to your pharmacy.  However, prescriptions for certain medications must be hand carried to the pharmacy, which will require you to come to the office to pick it up.
• Antibiotics generally will not be given over the phone.  People with symptoms of sinus or respiratory infections should be examined.  Please call to schedule an appointment, or visit an urgent care center if our offices are closed.
• After Hours – A provider is on call after regular business hours for urgent matters.  Please call your providers office and follow the instructions to leave a message for the provider on call.

Medications

Antibiotics generally will not be given over the phone. People with symptoms of sinus or respiratory infections should be examined, which can be done by a doctor in an urgent care center.

Narcotic-containing medications CANNOT be given over the phone, or electronically prescribed, under any circumstance. This includes, but is not limited to:

• Vicoprofen
• Vicodin
• Tylenol #3 and #4
• Darvocet
• DarvonLortab
• Lorcet
• Norco
• Ultram
• Ultracet

Benzodiazepines WILL NOT be given over the phone under any circumstance. This includes, but is not limited to:

• Klonopin (clonazepam)
• Ativan (lorazepam)
• Valium (diazepam)
• Xanax (alprazolam)
• Serax (oxazepam)
• Halcion (triazolam)
• Ambien
• Sonata
• Librium (chlordiazepoxide)

[vc_column_text]Patients who come to our office may only have their Protimes checked by the Anti-Coagulation Management Services (AMS) run by Beaumont Hospitals. This service costs $60 per quarter (usually out of pocket) and is run by pharmacists at Beaumont Hospital. You will have your blood drawn at the hospital lab.